FAQs

FREQUENTLY ASKED QUESTIONS

Call our Customer Service Department at 1-877-582-7962. They are available Monday through Friday, 8 am to 12pm, CST.

Ordering on our site is just as safe as calling by phone. We take every precaution to ensure that both your and our security in not compromised.

You may order by phone, fax or mail. If you would like to order by phone, please call 1-877- 582-7962 Monday through Friday, 8am-12pm, CST. To place and order by fax, 214-774-4912 If you choose to mail your order, please send to:

Source4Judaica
6724 Creekside Lane
Plano,TX 75023

Source4Judaica takes great care in packaging and shipping your order, however errors can be made. If an error is made in your order, notify our customer service department within 24 hours of delivery by calling our customer service department, by fax 214 774-4912 or e-mail us at info@source4judaica.com. Arrangements will be made to correct the error upon notification.

Source4Judaica is not responsible for misdirected or undelivered orders due to incorrect or insufficient shipping information provided by the customer.

Shipping to U.S. Military addresses worldwide is available via Priority Mail.

Source4Judaica is required by law to collect and pay sales tax if the merchandise is shipped within the state of Texas for retail customers only.

Yes, but they do require special shipping instructions and shipping cost vary by shipping method and destination.

Yes, provide information in the comment box on the order screen.

Your credit card is charged real time upon ordering. If a partial shipment has been made, the full cost of shipping will be charged on the first shipment. On subsequent shipments, you will only be billed for the items which shipped at that time.

Unless, you receive and e-mail from Source4Judaica stating otherwise, you should expect your merchandise within 3-7 days from the time when your order was placed for orders in the US. Order timeframes outside the US will vary by country and shipping method.

Source4Judaica accepts the following credit cards: Visa, MasterCard, and Discover. We also accept personal, cashier checks and money orders. Merchandise paid by check will not be shipped until the check has been received. We do not accept C.O.D.

Though we do our best to make sure all the products we offer are always available, we occasionally run out of particular items. If the item you order is unavailable, we’ll notify you within 24 hours.

It depends on the item, it could be anywhere between 2 and 4 weeks. Source4Judaica will always tell you that information prior to you placing the order, so you will know the expectations.

Yes, Source4Judaica wants to be the most competitive Jewish site on the internet and will match any price on the same item if we have it. Please note that many of our products are exclusively made for Source4Judaica

Source4Judaica does not publish a catalog of products at this time. In order to offer our customers the latest and the best in Judaica we are continuously adding new products and removing products that do not sale well or are discontinued. Our online store is our catalog. If you are looking for a particular product that is not yet displayed on our website or that has disappeared, please contact our customer service about its availability.

Yes, we want you to be completely satisfied with your purchase. Items may be returned to us within thirty days of your purchase, postage prepaid, for a refund. The original shipping costs are non- refundable.

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