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FAQs

Frequently Asked Questions

Whom should I call if I have questions or problems?
Call our Customer Service Department at 1-877-582-7962. They are available Monday through Friday, 8 am to 12pm, CST.

Can I place an order 24 hours a day, 7 days a week?
Yes, on the internet.

How safe is online ordering?
Ordering on our site is just as safe as calling by phone. We take every precaution to ensure that both your and our security in not compromised.

If I choose not to order online what are my options?
You may order by phone, fax or mail. If you would like to order by phone, please call 1-877- 582-7962 Monday through Friday, 8am-12pm, CST. To place and order by fax, 214-774-4912 If you choose to mail your order, please send to:

Source4Judaica
6724 Creekside Lane
Plano,TX 75023

If you are missing an item or received the incorrect item, what can you do?
Source4Judaica takes great care in packaging and shipping your order, however errors can be made. If an error is made in your order, notify our customer service department within 24 hours of delivery by calling our customer service department, by fax 214 774-4912 or e-mail us at info@source4judaica.com . Arrangements will be made to correct the error upon notification.

Why is it important that I provide the correct shipping information?
Source4Judaica is not responsible for misdirected or undelivered orders due to incorrect or insufficient shipping information provided by the customer.

Is shipping to APO/FPO addresses available?
Shipping to U.S. Military addresses worldwide is available via Priority Mail.

Is there sales tax on items and shipping?
Source4Judaica is required by law to collect and pay sales tax if the merchandise is shipped within the state of Texas for retail customers only.

Do you ship orders outside of the USA, internationally?
Yes, but they do require special shipping instructions and shipping cost vary by shipping method and destination.

May I provide a greeting card to be included with my order?
Yes, provide information in the comment box on the order screen.

When will my credit card be charged?
Your credit card is charged real time upon ordering. If a partial shipment has been made, the full cost of shipping will be charged on the first shipment. On subsequent shipments, you will only be billed for the items which shipped at that time.

How long does it take to receive the merchandise I ordered?
Unless, you receive and e-mail from Source4Judaica stating otherwise, you should expect your merchandise within 3-7 days from the time when your order was placed for orders in the US. Order timeframes outside the US  will vary by  country and shipping method.

How can I pay for my order?
Source4Judaica accepts the following credit cards: Visa, MasterCard,  and Discover.  We also accept personal, cashier checks and money orders. Merchandise paid by check will not be shipped until the check has been received. We do not accept C.O.D.

How long does it take to receive an item that is out of stock?
Though we do our best to make sure all the products we offer are always available, we occasionally run out of particular items. If the item you order is unavailable, we'll notify you within 24 hours.

How long does it take to receive a special order item?
It depends on the item, it could be anywhere between 2 and 4 weeks. Source4Judaica will always tell you that information prior to you placing the order, so you will know the expectations.  

Do you offer the best prices?
Yes, Source4Judaica wants to be the most competitive Jewish site on the internet and will match any price on the same item if we have it. Please note that many of our products are exclusively made for Source4Judaica 

Do you have a catalog?
Source4Judaica does not publish a catalog of products at this time. In order to offer our customers the latest and the best in Judaica we are continuously adding new products and removing products that do not sale well or are discontinued. Our online store is our catalog. If you are looking for a particular product that is not yet displayed on our website or that has disappeared, please contact our customer service about its availability.

Do you accept returns?
Yes, we want you to be completely satisfied with your purchase. Items may be returned to us within thirty days of your purchase, postage prepaid, for a refund. The original shipping costs are non- refundable.

What do I do if I'm having problems with the website?
Please contact our us at: info@source4judaica.com