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Customer Service

Order

1) HOW TO ORDER

  1. If you are a first time customer, you must first register in order to place an order. If you have already placed an order before, just sign in with your e-mail address and password.
  2. Before register, please keep in mind that Source4Judaica is a wholesale online store and intends to sell exclusively to resellers and retailers.
  3. After signed in, browse items by style category on the left menu navigation bar or by entering keywords in the search box.
  4. At the "item detail" page, enter the quantities for each color you wish to purchase, then click on the "Add To Cart" button.
  5. Review the items and quantities in your shopping cart. You can make changes to quantities and selections in this page at any time.
  6. To browse for more items before checking out, click on the "Continue Shopping" button at the bottom of the page and you will be re-directed to the item's detail page.
  7. Once you are done shopping and have reviewed your "shopping cart", click on the "check-out" button to proceed to the next step.
  8. Add, enter or edit billing and shipping information on this page. It is possible to have multiple addresses saved. Simply select the desired address to continue to the next step.
  9. At the Order Review and Shipping Method page, review your order information and choose the desired shipping method from the pull-down menu.
  10. Click on the "Place Order" button then credit card authorization will be performed. Note: "DO NOT" refresh/reload this page during the authorization process. This could produce undesired results such as double charges.
  11. Your order is now completed. You will see the final page that summarizes your order information. You may want to print it for your records. The order confirmation will also be sent to you via e-mail.

2) WHOLESALE MINIMUM ORDER AMOUNT The minimum order is $75.00. However, please note that this applies only for reseller and retailers only.

*Orders may be rejected if an invalid business tax ID is submitted.

3) INTERNATIONAL ORDER We do offer international orders and will gladly accept orders that exceed $100.00 All payments must be in USD.

Billing

Your account with Source4Judaica.com securely saves all of the information that was submitted during registration process. After registration is completed you should have your company profile and default shipping information. However, you must enter billing information in order to check out. Billing information is basically your "Credit Card Information". Each billing information represents one credit card information.You can enter more than one billing information with multiple payment methods: VISA, MasterCard, Discover.

Shipping

1) We ship all items via UPS (United Parcel Service) or USPS. We make that determination depending on the size and weight of the box.

2) Please make sure to enter correct shipping address in order to receive items on time. Customer will be responsible for any other charges and fees if address is entered incorrectly. PO Box is NOT allowed by UPS; however can be used for our retail customers sending priority mail.

3) We ship from Carrollton, Texas which is zone 1 on the map below, when using UPS. Priority mail takes 2-3 days depending on the proximity from Texas.

4) All of our merchandise is in stock, so you can expect to receive you merchandise within 5 -7 from when you placed an order. Most orders received before 1p.m. CST will go out the same day.

UPS U.S. Ground Map
US Map
Business days in transit from: Carrollton, TX 75006

5) We do ship globally; however we are NOT responsible for custom and duty fees when merchandise is delivered outside of the United States.

Return and Exchange Policy

1) RETURN & EXCHANGE POLICY

  • Returns and exchanges must be reported within 7 days from the day you received items.
  • RMA number will be issued on each return.
  • Any items returned without Return Authorization will be discarded. No credits will be applied.
  • Customers are responsible for the applicable shipping charges for non-damaged items of exchange.

2) HOW TO RECEIVE RMA# FOR RETURN
If you would like to return damaged items, please send us an e-mail at: support@source4judaica.com
One of our customer service representative will contact with you via phone or e-mail with instructions. We are NOT responsible if return packages are lost and our return instructions are not followed.

3) RETURN ADDRESS
DO NOT SEND THE MERCHANDISE BACK TO OUR WAREHOUSE.
Our return address is:
Source 4 Judaica
6724 Creekside Lane, Plano, TX 75023

Still need help? Contact us at info@source4judaica.com